The FastSpring product team is happy to announce the release of Paused Subscriptions, a new built-in feature to help you lower churn:
This new feature enables customers to pause active subscriptions and temporarily disable billing and services.
Here’s how it works:
Lower churn by pausing subscriptions
Enabling the pause feature will give customers an additional option if they attempt to cancel their subscription.
Pausing Subscriptions is now a built-in feature of the FastSpring platform, making it easy to configure the options you want to offer:
By displaying a prompt to pause subscriptions, you give yourself an opportunity to prevent churn from customers who might need your product in the future – but not right now.
On the resume date, FastSpring will automatically rebill the customer and reactivate the subscription.
For step-by-step instructions for how to enable a pause subscription option to your customers, please see our Pausing Subscriptions documentation.